FAQ

How do I know I have booked a room?
You will receive a booking confirmation and information about how to pay your booking fee, with the booking confirmation you will also receive contact information to your host.

When do I pay my booking fee?
A.s.a.p. if you want to keep your booking, the room is not confirmed before the booking fee has been paid. The rest of the fee is to be paid cash to the host on arrival.

Do I need a passport?
All guests are required to bring a photo ID or passport to identify themselves and sign in on arrival.

Do you have student discount?
No.

If I rent a double room alone will the price be lower?
No, it is the same price for one or two persons to a room.

What time can I check in?
The normal check in time is 6pm-10 pm (18 00-22.00) If you check in any later than that an extra fee of 150 sek will be charged. If you wish arrive earlier, please let us know and we will see if we can accommodate that.

Can I bring anybody else to my room?
No, only those who are booked may use the room.

Do I get my own key?
Yes, upon arrival, after full payment, you will receive a key. Please return the key on the day of departure.

How big is a Queen size bed?
A Queen size is 140 cm to 160 cm wide, a King Size is 180cm to 200 cm and a Double bed is two separate beds 90 cm wide.

Are there any cooking facilities in the room?
No generally not. Only when renting a complete apartment.

What is “shared ” bathroom ?
The bathroom is shared with the host, or other guests. As a guest you have priority to the bathroom.

How late can we return to our room at night?
In general, as late as you like, but please be quiet.

Can I leave my luggage in the room during the day of my departure?
That is up to the host but generally no, as the room will be cleaned for the next guest. There are luggage deposit boxes at the Central Station.

What is included in the breakfast?
Coffee or Tea, bread, cheese, marmalade and orange juice. If you have an allergy and need to change any item, please advise your host before arrival.

Are there any laundry facilities available?
Talk to your host, some hosts will do the laundry for you at an additional cost, others can show you how to use their washing machine or the laundry room generally found in the building.

What time do I have to leave?
The normal check out time is 11 am (11:00). If you would like to leave the apartment later, please talk to the host.

How do I get the key when renting an apartment?
When your booking has been confirmed, you will get in contact with the host in order to decide what is most convenient. Most commonly we will meet you at the apartment.

Is there a telephone in the apartment?
No, not in general but GSM phones work in Sweden. If coming from an area with a different system i.e. the US, you can rent a phone at most of the phone shops in town and at Arlanda Airport. You can also buy a Swedish pre paid SIM card at most kiosks and convenient stores.

Is there an internet connection in the apartment?
Yes, most apartments have internet connection, free of charge. Bring your computer and network card. If you want to be sure there is an internet connection, check when doing the reservation.

Can I smoke in the apartment?
No, all the apartments and rooms are smoke free.

How often is the apartment cleaned?
The apartment is cleaned between each guest at which time towels and linens are changed. If you are staying more than a week, cleaning will be done once weekly. There are extra towels, linens and pillows for your convenience.

Where can I change money?
There are several Bureaux de Change, Forex in central Stockholm, for example at the Central Station, as well as at the airports. Most banks also provide exchange service. Credit cards are widely accepted. ATM machines will accept your credit cards.

What happens if I break something?
Guests are responsible and will be charged at replacement cost.

What happens if I lose a key?
For security reasons, we would need to change the locks and keys. Guests are fully responsible for the extra costs that inflicts.

Will any taxes be added?
No.

Banking information

Contact information in case of emergency?
1. contact your host
2. contact us